Greenwich Removals Privacy Policy

This Privacy Policy explains how Greenwich Removals collects, uses, shares and protects your personal data. It applies to all Greenwich Removals customers and prospective customers in the Greenwich area who use our removal, packing, storage, or related services.

Greenwich Removals is committed to protecting your privacy and handling your information in a fair, transparent and secure manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

For the purposes of data protection law, Greenwich Removals is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is used and are responsible for safeguarding it.

Types of Personal Data We Collect

We only collect personal data that is necessary for providing our services and running our business. The types of information we may collect include:

Contact details such as name, address, collection and delivery addresses, and communication preferences.

Booking and service information such as dates and times of your move, property access details, inventory details you provide, and any special instructions.

Payment and billing information such as billing address and details needed to process payments. Card details are handled by secure payment processors and are not stored by us where this is not necessary.

Communication records such as emails, online contact forms, messages and notes relating to your enquiries or bookings.

Website and usage data such as technical information about how you use our website, including device and browser details and pages visited, collected via cookies or similar technologies where used and permitted.

Any other information you choose to provide to us in connection with our services, for example specific requirements regarding fragile items or access constraints.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, or communicate with us about our services.

Through our website when you submit an enquiry or provide information via online forms.

During the provision of services, for example when our staff attend your property and record relevant service details.

From third parties where you have given permission for your data to be shared with us, or where this is otherwise lawfully permitted, such as estate agents or comparison platforms providing removal leads.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main bases we rely on are:

Contract. We process your data where it is necessary to enter into a contract with you or to perform a contract, for example to provide you with a quotation, arrange and carry out your move, and manage your booking.

Legal obligation. We may process your data where we must comply with legal obligations, for example for tax, accounting and insurance purposes.

Legitimate interests. We may process your data for our legitimate business interests, provided these are not overridden by your rights and interests. This can include managing and improving our services, responding to customer enquiries, and protecting our business against fraud or misuse.

Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications, or where required for the use of non-essential cookies or similar technologies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, confirm bookings and deliver removal and related services you have requested.

To communicate with you regarding your enquiry, booking, or any changes to our services.

To manage payments, invoices, refunds and any related financial administration.

To maintain records required for tax, insurance, regulatory or legal purposes.

To improve our services, operations and customer experience, including staff training and service quality monitoring.

To handle complaints, disputes or claims and to protect our legal rights.

To send you information about our services or updates where you have consented or where permitted by law, with the option to opt out at any time.

Sharing Your Personal Data

We do not sell your personal data. We may share your information with:

Service providers who act as data processors on our behalf, such as payment processors, information technology providers, customer management systems, or secure data storage providers.

Professional advisers including accountants, insurers and legal advisers where necessary for the management of our business.

Authorities, regulators or law enforcement where required by law or where necessary to protect our rights, property or safety, or the rights, property or safety of others.

Other third parties where you have expressly requested or consented to such sharing.

Where we use data processors, we ensure they are bound by contractual obligations to process your data only according to our instructions and to maintain appropriate security measures.

Data Retention

We will retain your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to satisfy any legal, regulatory, accounting or reporting requirements.

In general, we keep customer and booking records for a period that allows us to handle queries, disputes or claims and meet our legal obligations, after which the data will be securely deleted or anonymised.

Retention periods may vary depending on the nature of the data and our legal obligations. We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage.

These measures include limiting access to personal data to those staff and processors who need it to perform their roles, using secure systems and appropriate safeguards, and training staff on data protection responsibilities.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to continually improving our safeguards.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place so that your personal data is protected in accordance with applicable data protection laws. This may include the use of standard contractual clauses or reliance on adequacy regulations where available.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

The right of access. You can request a copy of the personal data we hold about you, along with information about how we use it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

The right to restrict processing. You can ask us to limit how we use your data in certain situations.

The right to data portability. In specific cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.

The right to object. You can object to certain types of processing, including processing based on legitimate interests or for direct marketing.

Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

To exercise any of your rights, please contact us using the contact methods provided on our website or in our service correspondence. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, analyse usage and enhance your browsing experience. Where required by law, we will seek your consent before using non-essential cookies. You can usually manage or disable cookies through your browser settings, although this may affect the performance of our website.

Policy Scope and Updates

This Privacy Policy applies to all Greenwich Removals customers and prospective customers located in the Greenwich area who use or enquire about our services. It also applies to users of our website and anyone who communicates with us in connection with our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any updated version will be made available through our usual communication channels and will take effect from the date of publication.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.